CHANGES TO SAME DAY APPOINTMENT & ADVICE
has increased significantly over the last twelve months
In order to improve appointment availability,
from 01.09.19 we will no longer provide same day advice or appointments after 11am
If you need a same day appointment or advice you MUST come to Open Surgery
which is held every day between 9am and 11am
If you miss Open Surgery and do not feel you can wait until the following morning
you should go to the Urgent Care Centre at Hengrove, or A&E if you feel you have a medical emergency
You can also get very helpful advice about minor illnesses from your local chemist
who can recommend medication that you can buy over the counter
If you are HOUSEBOUND and feel you may need a home visit, if possible you must phone before 11am
FREE WIFI available
We now have WiFi in the waiting area. Search your available networks & select NHS WiFi and off you go!
We are working with Cancer Research UK to encourage patients, who have not responded to initial invites,
to provide a poo sample and send it off for screening!
If you are eligible tou will be given a card with details on how to get the free self test kit - dont ignore it - it could save your life!
On Line Access
Sign up to On Line access to you can book appointments and request medication yourself using the on line system
its much quicker that third party apps Click here for patient access
If you care for another person you can now become a 'proxy user' and access their records as well.
Ask at reception how you can do this.
Over the Counter Medication
The NHS is trying to reduce the money it spends on prescriptions by asking patients to buy a lot of medication they need
'over the counter' as this is much cheaper than dispensing it with a prescription.
We will be providing patients with leaflets about which medication you should buy rather than request from your doctor.
General Data Protection Regulation (GDPR)
GDPR will become law on 25 May 2018. It strengthens the controls that organisations (controllers) are required to have in
place over the processing of personal data, including pseudonymised personal data.Click here for more details of what it
means for us and patients
We are now publishing monthly E Bulletins to keep you up to date
let us have your e mail address and you will receive it automatically