Coronavirus updates

Isolation Rules
The rules for self isolation have recently changed - everyone must now self isolate for TEN days if they have symptoms or test positive for COVID

If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period.

Face covering guidelines
We are not able to write letters for patients who are exempt from wearing masks
You can use these links if you are exempt from wearing masks and wish to be able to show other people

The guidance on who is exempt from wearing masks is as follows

You do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

There are also scenarios when you are permitted to remove a face covering when asked

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication

Coronavirus update 03.06.20

We are now referring patients to the local pharmacists for advice and treatment for minor illnesses. Patients will have an initial telephone consultation with the pharmacist and be prescribed medication if appropriate. The Pharmacy referral service means you are likely to be contacted and treated sooner than waiting for a doctor to phone you back

  • In May 20 - 70% of all patients phoning in did not have to wait longer than 10 seconds before being put through to a receptionist.
  • In May 20 - 100%(!!!!) of calls were answered within 8 seconds of being put through to a receptionist

This is AMAZING - well done everyone in reception

Thank you to our lovely patient who gave us these hand wrapped chocolates - none left now!

Coronavirus updates

Coronavirus update 01.06.20
We have received no guidance about the changes for patients who are shielding so we our advice remains the same as it has been for the last 10 weeks
Thank you to Glenda who has donated bottles of hand sanitiser - always greatly appreciated

Coronavirus updates

Coronavirus update 29.05.20

We are all looking forward to a sunny weekend and being able to see friends and family from next week!

Don't forget to ensure you stay safe in the sun!

The new track and trace system is up and running (apparently!) - here is a handy graphic to help understand what it means

Coronavirus updates

Coronavirus update 28.05.20

  • Our staffing levels remain stable
  • Reminder that older people can access a 'one-stop' hub with support from staff who are DBS checked and who have specialist skills and experience in meeting the needs of older people.
Coronavirus updates

Tonight is the final 'clap for key workers' - we will be cheering for all our fantastic staff who have ALL stepped up to the mark over the last 10 weeks - and in particular the staff who are working from home - you are not forgotten!

Coronavirus updates

Coronavirus update 21.05.20

  • One member of staff is currently waiting for the result of a test for her family member - we hope she will be back at work next week.
  • Tonight we will be clapping for all the midwives who have helped deliver the 'lockdown babies' and in particular our TWO Merrywood 'lockdown babies' Nora and Esme
  • The government have updated the guidance on Coronavirus symptoms

β€’ The general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste. It is now: New continuous cough OR fever OR loss of/change in smell or taste.

β€’ Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual's household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

Coronavirus updates

Coronavirus update 18.05.20

  • Congratulations to Kelly who has been with the practice FIVE years today. Kelly has developed the best GP practice website in the country!
  • Mark, our clinical pharmacist, is now on two weeks paternity leave
  • Stella, our lead nurse, is back to work after a negative COVID test
  • We have one receptionist who is self isolating until a family member has been tested for COVID

Coronavirus update 15.05.20

We have one nurse who is self isolating - we hope she will be back on Monday if she gets a negative result

See if you can spot us in this video!

We've finally managed it!!

A montage of our doctors modelling the superb scrubs made by SCRUBS HUB BRISTOL and the fantastic laundry bags made by SOUTHWEST UNIFORM BAGS FOR NHS & CARERS
We wouldn't have been able to carry on seeing patients safely without these contributions

THANK YOU!!

Coronavirus updates
Coronavirus updates
Coronavirus updates
Coronavirus updates
Coronavirus updates

Coronavirus update 14.05.20

  • We are delighted that Dr Mayes has returned to work following seven days of COVID symptoms
  • Citizens advice (CAB) are still able to support our patients with any questions about benefits
  • Thank you to Angela who arranged a delivery of goodies from Kellogs!
  • Tonight we will be clapping for all our patients to say thank you for staying home and changing their behaviour over the last couple of months
Coronavirus updates
Coronavirus updates

Coronavirus update 12.05.20

We remain on HIGH ALERT heres the Governments FAQs on what this means


...

More importantly its International Nurses day - huge thanks to Stella, Lisa, Emmy, Keeley and Jessica for being fantatstic nurses and continuing to care for our patients throughout this pandemic πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Coronavirus update 11.05.20
We have one doctor who is still unwell and another doctor who will return to work this week
We finally managed to get some eligible staff tested and they are now back at work
We are unsure what the changes in 'lockdown' announced yesterday mean for us but at the moment we continue to work on the basis that patients should stay at home and phone if they need medical advice.
We are reviewing our alertness levels - some staff are more alert than others !! zzzzzzzzzzz

Coronavirus update 29.04.20

  • Congratulations to Chloe & Mark, our Clinical Pharmacist, on the safe (but early!) arrival of baby Esme. We will hopefully be able to post a picture of Mark & Esme when they are all home.
  • Our staffing levels remain stable and healthy!
  • We have received another 11 sets of scrubs from Scrub Hub Bristol UK! @hub_bristol - this means all our GPs have two sets each - one to wear and one in the wash!

Coronavirus update 28.04.20

  • Staffing levels remain unchanged - we hope our two doctors currently not working will be back next week
  • There is a new support hub for older people
  • At 11am we will be pausing for one minute to remember NHS colleagues and other key workers who have died as a result of COVID 19

We remain immensely proud of our staff who have turned up to work every day during this pandemic and we are relieved that so far most staff have remained well throughout

Coronavirus updates
Coronavirus updates

Coronavirus update 27.04.20

  • Two doctors are currently unwell or self isolating - everyone else is back to work!
  • Dr Wehner is part of this choir whose single will be premiered tonight at 8pm - see if you can spot her!

Since 1981 Mothers for Mothers has supported families affected by maternal mental illness across Bristol, South Gloucestershire and North Somerset. They offer support to women during pregnancy and until their youngest child attends school, from illness to wellness, through their support services.
Mothers for Mothers are still open during this crisis. The helpline remains open 10am to 9pm Monday to Friday on 0117 935 9366. Support calls are available Monday to Thursday. Calls are also available with a member of the Peer Support team / Home Visiting team. They have a zoom peer support group on Tuesdays at 11am. Details can be found in the client closed Facebook group. They are posting daily in that group and have ideas for activities, crafts, self care and a bedtime story every evening at approximately 6.30pm.

Coronavirus update 24.04.20

As promised here is Dr Chisnall modelling the new scrubs we received from Scrub Hub Bristol UK!

  • Dr Stone returns to work on Monday after getting a negative COVID result.
  • Dr Wehner is still waiting for her result
  • We have two other doctors who are self isolating and unable to work - we wish them a speedy recovery/return

Have a good weekend!

Coronavirus updates
Coronavirus updates

Coronavirus update 22.04.20

  • We have two doctors awaiting their COVID test results, one doctor self isolating and one doctor who remains unwell

However we are still running efficiently & effectively!

  • Please contact us if you have any worrying non COVID symptoms - we are still providing normal care and it is important that symptoms are assessed investigated in the same way they would have before Coronavirus

Coronavirus update 21.04.20
We have two doctors who are working from home awaiting Coronavirus test results
One doctor remains unwell
So far no member of staff has tested positive for Coronavirus
Thank you to Scrub Hub Bristol UK for the three sets of scrubs we picked up yesterday - they are fantastic πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘. Hoping to get a picture of a doctor wearing them later!

Coronavirus updates
Coronavirus updates
Coronavirus updates

Coronavirus update 20.04.20

  • We have one doctor who is still unwell and one non clinical member of staff who is awaiting the results of her test - all other staff are working as normal - either at the practice or from home
  • We continue to provide full care to our patients - but in a slightly different way to normal!
  • Thank you to all our patients who continue to be understanding and supportive of our staff
  • There is now a national helpline number if you are at home in an abusive relationship - don't suffer in silence - there is a way out. Please use link below for website.

24 hour National Domestic Abuse Helpline number - 0808 2000 247 - run by @RefugeCharity. #YouAreNotAlone

Coronavirus update 14.04.20

  • Dr Chisnall returns to work today which means we have just one other doctor who is currently unwell.
  • All other staff are in work or working from home
  • Thank you to Cotham School (& Bedminster Family Practice for the tip off!) for the supply of visors

Thank you to all our staff who worked as normal over the two Bank Holidays

Coronavirus updates

Coronavirus update 10.04.20
We are open today and Monday 13.04.20.

  • Please Watch our video using the button below to understand why we are opening and why you need to stay home (we just love the video!)
  • We have two doctors unwell but Dr Ian Bennett Britton has returned from isolation
  • Two of our nursing team are following PHE guidance and working from home doing telephone welfare checks on patients who may be struggling or just need a bit of extra support
  • There is now a local food bank service - contact Knowle West Healthy Living Centre if you, or someone you know, is struggling to feed the family during this pandemic

Happy Easter

Coronavirus update 09.04.20
We will be open as normal on Friday 10.04.20 and Monday 13.04.20 to add extra capacity into the NHS system.
But we do have Easter Eggs!

If you need to speak to, or see a doctor, you must phone BEFORE 11am if you phone after 11am you will be asked to phone back on another day.

Don't forget to go out at 8pm tonight and clap for key workers - tonight we are clapping for all the cleaners who enable us to keep our building open

πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Coronavirus updates
Coronavirus updates
Coronavirus updates

Coronavirus update 08.04.20

Our staffing levels remain stable and we are operating as normal - and enjoying pizza for breakfast!!

There are three new helpline/support groups that have been set up locally

AGE UK link - practical support including ordering Rx - Please use the button below to access

Mental health - 24/7 phone support 0300 303 1320 - Please use button below to access

Coronavirus update 07.04.20

In line with government instructions and to increase capacity in other sectors of the NHS we will be open as normal on FRIDAY 10.04.20 and MONDAY 13.04.20

We currently have three doctors who are self isolating or unwell - all other staff are coming to work or working from home.

AGE UK have set up a support hub to help older patients with daily tasks. Please click button below for details.

Coronavirus updates

Coronavirus update 06.04.20

Two doctors are still self isolating but all other staff are as fit as fiddles!
Patients who have been identified as 'extremely vulnerable' will have received a letter to confirm they should be 'shielding' for 12 weeks.
Patients in the 'vulnerable group' who should be maintaining social distance and working from home SHOULD NOT need a fit note for their employers. You can request a 'summary' of your medical problems to show your employer but please DO NOT ask us for a fit note.

The NHS volunteer service is now accepting referrals - anyone can be referred using the link button below.

All routine referrals and outpatient services have been suspended to free up capacity to manage patients with Coronavirus so please be patient if you are waiting for an appointment in the hospital.

Referrals for suspected cancer and some urgent referrals are still being accepted. There are clear guidelines about what is an 'urgent' referral so please do not be disappointed if your symptoms don't match the criteria.

During the Coronavirus pandemic it is more important than ever that you speak to your usual doctor for all ongoing and routine matters - assessing patients by phone is much more effective if the doctor knows you! Please phone on the day your usual doctor is normally in for all ongoing medical problems.

Coronavirus update 03.04.20

  • Dr Chisnall is now feeling much better and has returned from isolation
  • Two doctors are currently isolating from home - all other staff remain well
  • We have borrowed this list of helplines below (for download) from Armada practice - it gives links to advice lines if you have a specific medical condition
  • We are not collecting our normal monthly data as everything has changed.

We have seen a huge increase in phone calls, in March 20 but even so.....

- On 14 out of 20 days 70% of patients 'queued' for less than 10 seconds to get through to a receptionist.
- Once patients had got through to a receptionist 78% of the time the call was answered within 8 seconds .

We think (!) this means that in March 20, 70% of patients waited less than 18 seconds to speak to a receptionist despite the high volume of calls

Coronavirus update 02.04.20

Dr Chisnall is now feeling much better and has returned from isolation.

Two other doctors are self isolating and where possible are working from home

The Bristol Council helpline has now been updated to a Freephone line 0800 694 0184

Families with children entitled to free school meals can access alternative meals , please use button below to access further information.

Thank you to Sher Sandwich shop (and Olivia for nominating us) for the treats that were delivered yesterday - they were a real morale booster!

Tonight we will be joining in the Clap for Key Workers - we will be clapping extra hard for all the supermarket and shop staff who are keeping us fed!

Coronavirus updates
Coronavirus updates
Coronavirus updates

Coronavirus update 01.04.20

  • Dr Mayes has returned from isolation

We still have three other doctors who are isolating or poorly but they are working from home if they are well enough

  • Please remember to phone BEFORE 11am on the day if you think you need to be seen or wish to speak to your usual doctor. Waiting until after 11am to contact us makes it harder for us to respond to your requests
  • During this pandemic, routine access to long term contraception has been suspended - if you need some temporary contraceptive cover or the morning after pill give us a call (BEFORE 11am!)
  • The council have set up a central phone number for vulnerable people to call to get additional help whilst they are self isolating

Coronavirus update 31.03.20

  • We have three doctors who are currently self isolating - two of these doctors are well enough to be working from home - thank you
  • We have three administrative staff who are working from home due in line with Public Health guidance
  • We have one HCA who is also working from home in line with Public Health guidance - she will be doing telephone welfare checks on patients who are considered particularly vulnerable
  • We are also offering telephone smoking cessation advice as smoking is considered a risk factor for people with Coronavirus

contact us on 0117 944 9750 if you would like help in giving up smoking

  • Thank you to Bristol NHS Digital who have made all this remote access possible πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘
  • We are only able to do blood tests if the doctor has asked for them to be done or they are for medication monitoring eg if you are on a DMARD. All other routine bloods have been suspended so please do not try and book appointment unless you have been specifically invited

Please do not call us about getting a letter that states you need to be 'shielding' for 12 weeks
All patients who are considered extremely vulnerable have received a letter from NHS England - if you have not received a letter it means you are not currently classified as extremely vulnerable.

  • We are waiting for further guidance about other patients who may be included and as soon as we have it we will write to you

Coronavirus update 27.03.20
One of our doctors has now returned from isolation and we have four other doctors self isolating - but three of these doctors should be returning next week.
We are thinking of ways we can use our nurses differently! One of the things they will be doing is phoning frail and elderly patients for 'welfare' checks - making sure they are OK and they know how to get extra help.
If you know someone who would benefit from a welfare check give us a call !
All ROUTINE referrals to hospitals have now been suspended to free up hospital Drs and nurses to care for patients with Coronavirus. We are keeping a list of patients who are affected by this to make sure we get their referrals sent as soon as the services are up and running again

Thank you to everyone who went out to clap the NHS last night - it was an amazing show of support!! ❀️❀️❀️❀️❀️

Coronavirus update 26.03.20

WE HAVE TO ENSURE THE SAFETY OF STAFF AND PATIENTS DURING THE CORONAVIRUS PANDEMIC, SO WE HAVE TAKEN THE SAD DECISION TO CLOSE OUR DOORS WITH EFFECT FRIDAY 27.03.20

BUT WE ARE STILL OPEN!!!!

  • PLEASE PHONE 0117 944 9750 IF YOU HAVE A BOOKED APPOINTMENT WITH A DOCTOR OR NURSE AND A MEMBER OF STAFF WILL LET YOU IN
  • ALL PRESCRIPTIONS WILL NOW BE SENT ELECTRONICALLY TO A CHEMIST - IF YOU DO NOT HAVE A NOMINATED A CHEMIST YOUR PRESCRIPTION WILL GO TO THE ONSITE BRANCH OF LLOYDS - PLEASE CHECK THERE FOR OUTSTANDING MEDICATION REQUESTS
  • PLEASE USE THE NEW EXTERNAL POST BOX (THANK YOU B&Q AND SHAUN) TO DROP OFF YOUR PRESCRIPTION REQUESTS
  • ALL FIT NOTES WILL NOW BE SENT TO YOU BY E MAIL OR POST
Coronavirus updates

Coronavirus update 25.03.20

We continue to have 4 doctors who are either unwell or self isolating but they are working from home so it remains manageable.
All other teams are working well - some staff are working from home or reducing patient contact in line with latest guidance
We have identified our 'extremely vulnerable' patients and are waiting further guidance on who will be contacting them to advise about 'shielding'
We will be e mailing patients their ongoing fit notes where possible - please let us have an e mail address when you request your fit note
Please see below for clear guidance about who should isolate and for how long
If you do have to attend for an face to face appointment following triage, either with a GP or a nurse, please ensure only the patient plus ONE carer if required, attends the consultation

Coronavirus update 24.03.20

Currently 4 doctors are either unwell or self isolating but they are working from home so it remains manageable.

All other teams are working well - some staff are working from home or reducing patient contact in line with latest guidance

All prescriptions will now be sent electronically to a chemist and patients will not be able to pick them up from the desk
Please make sure you have told us which chemist you want your prescription to be sent to

Please do not request your medication early - it will not be issued

The best way to request your medication is using the on line system which is also available as an app on your phone
Please see button below for access.

E mail a photo of your ID (passport/drivers licence) to merrywoodpractice@nhs.net and we will get you set up

If you (or a family member or carer) have absolutely no access to this service you can post your request to us, or pop it into the prescription box in reception.

We are no longer printing out your list of medication so make sure you have your request slip before you come to the health centre

Coronavirus update 23.03.20
Currently 4 doctors are either unwell or self isolating but they are working from home so it remains manageable.
All other teams are working well - some staff are working from home or reducing patient contact in line with latest guidance

We can continue to take new registrations but rather than come to the practice please complete the registration forms on our website and then send photos of the completed form with ID and address verification to merrywoodpractice@nhs.net

There is new guidance about pregnant patients and workers please see button below

There is new guidance about 'very vulnerable' patients please see button below, all patients in this group will receive letters from NHSE advising them to stay in for 12 weeks

Coronavirus update 20.03.20
We continue to have 3 GPs who are self isolating but all are continuing to work from home - we assume they are not sill in their PJs when they are phoning patients!!!
All other teams are working at normal capacity although we are limiting the types of things that can be done in Treatment Room to reduce the risks to patients and staff
If you want to speak to your usual doctor about a routine or ongoing problem, phone on a day they are normally in, and assuming they are not unwell, they will phone you back

You can now get fit notes using the button below- GPs cannot issue sick/fit notes for absences relating to Coronavirus

There is misinformation on social media that patients with asthma or COPD can phone and get 'rescue packs' - this is NOT TRUE
Mark our pharmacist is currently reviewing patients who may require a rescue pack and will contact them directly - please do not phone reception to ask for one

If you have asthma please use the button below to find out more about asthma and Coronavirus

coronavirus update 19.03.20
Thank you to all our patients who are being understanding and supportive whilst we adapt our services to ensure we remain accessible to patients
We continue to have three doctors who are either unwell or self isolating. They are doing a brilliant job of working from home and phoning patients
We urgently need access to staff Coronavirus testing to allow staff to return to work safely. It is very disappointing this still not available
Our nursing and non clinical teams remain fully staffed ❀️❀️
We do not have the capacity to start taking requests for medication by phone.
If you do not have access to the on line system you (or a family member or friend) can drop the request into the box at reception - this only takes minutes and does not increase your risk of exposure to Coronavirus
Please do not request more medication than normal or request it to early - it will NOT be issued. There is no need to stockpile medication and it may cause harm to other patients
If you have asthma see this link about managing your symptoms with Coronavirus https://www.asthma.org.uk/ad.../triggers/coronavirus-covid-19/

Coronavirus updates

Coronavirus update 18.03.20
We now have three doctors who are self isolating - some of them are able to work from home .All other staff are at work

The government has issued guidance about when to stop self isolation - if you have had symptoms for 7 days and no longer have a temperature you can stop isolation

The process for requesting medication remains the same. We do not have the capacity to start taking medication requests by phone.

The best way to request medication is on line so now is a good time to sign up please us button below

If you want to sign up without coming to the practice e mail merrywoodpractice@nhs.net a photo of your passport or drivers licence and we will then e mail back your log on details

Coronavirus update 17.03.20
In line with the latest guidance we currently have two doctors who will be self isolating for up to 14 days
All other staff are in work - we have made adaptations for staff who are now considered vulnerable to ensure they can work in a safe environment
We are suspending the drop in blood clinic on Wednesday mornings - but patients can continue to book appointments in Treatment Room
We know this is a worrying time so thank you to our patients who have been understanding in this challenging environment
Thank you to our staff who are continuing to work in a calm and caring way - things may get harder in the next few weeks but we have a team that always steps up!

FROM MONDAY 16.03.20

  • Open Surgery will be suspended
  • All requests for a doctors appointments will be reviewed by a GP before an appointment is booked

Please phone us BEFORE 11am on 0117 944 9750 ON THE DAY YOU WISH TO BE SEEN and a doctor will phone you back - please be patient as we will be answering more calls so it might take longer to get through to a receptionist

WUHAN NOVEL CORONAVIRUS

Following advice from Public Health please DO NOT come to the practice if you have..

Recently travelled abroad
Been in contact with confirmed case(s) of Wuhan novel coronavirus WN-CoV. Contact is defined as living in the same household
OR direct contact with the case, their body fluids or laboratory samples
OR within 2 metres of the case in any other setting not listed above, for any length of time
PLEASE PHONE 111 AND ASK FOR ADVICE IF YOU ARE HAVING SYMPTOMS OF WUHAN NOVEL CORONAVIRUS AND ARE IN ONE OF THE ABOVE RISK GROUPS