Patient Transport

From 1st April 2017, non emergency patient transport will be provided by E-zec Medical Transport Services.

The patient transport service (PTS) provides planned, non emergency transport to and from NHS hospitals and clinics in Bristol, North Somerset and South Gloucestershire, including outpatients departments, inter-hospital transfers, renal dialysis, oncology centres and your home.

It is only available for eligible patients patients for medical reasons. It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service. Patient transport vehicles are staffed by ambulance care assistants (ACAs) who ensure your medical needs are met.

Am I eligible for patient transport?

You are eligible for patient transport if:

  • Your medical condition means you cannot use other transport without damaging your health.
  • Your mobility means that you are unable to access healthcare by any other means.
  • You need the skills or support of clinically trained staff and / or medical equipment during your journey.
  • Transport could be provided for a patients escort or carer where their particular skills and/or support are needed. This needs to be agreed for each individual case at the time of booking the transport.

To Make a booking telephone: 0300 777 6688 you will need your NHS number


  • We have linked up with RSVP to recruit volunteers from the practice to befriend patients who might be lonely, or to become drivers to help patients get to appointments at the practice
  • If you are aged over 50, have time to spare and would like to make a difference, please contact Angela in reception about how to become a volunteer

We are delighted that we have recruited a volunteer driver through RSVP - welcome aboard Terry!
Contact reception if you need help getting to appointments at the practice on 01179 449750